Terms of Service

1. The agreement

These terms are a contract between you and Selright Technologies, Lagos, Nigeria ("Selright"). You accept them by creating a Selright account or using the Selright app, website, store pages, admin console or any message or link our systems send on a merchant's behalf. If you sign up for a business, you confirm you are allowed to bind it.

You must be at least 18. Customers who chat with or buy from a store do not need an account; sections 6 and 7 are the parts that concern them.

2. What Selright provides

• A store link with your catalog, a cart and checkout, and a chat box answered by your AI sales rep.
• The same AI sales rep on your own WhatsApp Business number through Meta's official platform, and on Telegram, Facebook Messenger or Instagram if you connect them.
• Paystack checkout links and automatic settlement of each paid order to your bank account.
• An inbox where you and your team can take over any chat, customer profiles, order tracking, public order forms and analytics.
• Automatic follow-ups for unpaid orders, abandoned carts, delivery feedback and reorders, which you can switch off.
• Tracking links for riders and couriers, who need no app.
• Optional custom domains for your store page, and an Android app.

We improve Selright continuously and may add, change or retire features. We will give notice in the app before removing anything a paid plan depends on.

3. Plans, fees and payment

• Plans. Free Starter (₦0), Selright Pro (₦9,500 a month or ₦95,000 a year) and Selright Business (₦29,500 a month or ₦295,000 a year). Plans differ by the number of AI chats, paid orders, team seats and order forms allowed each month. The current limits are shown in the app under Plan & billing and on selrightapp.com; those pages prevail if this document is out of date.
• Trial. Every new store starts on Free Starter with a 3-day free trial. No card is needed. When the trial ends, choose a plan to keep using Selright.
• Platform fee. On every plan Selright takes a flat ₦50 from each order paid through a Selright checkout link, collected by Paystack as a split at the moment of payment. Paystack's own processing fee is deducted from the merchant's share. Selright never holds your customers' money.
• Renewal. Paid plans renew automatically each month or year through Paystack until you cancel in the app. A failed renewal gives you 3 days' grace, after which the store is paused until payment succeeds.
• Add-ons. Extra AI chats can be bought for the current month at the price shown in the app. They do not roll over.
• WhatsApp charges. Meta bills your WhatsApp Business Account directly for template messages you send first (promotions, reminders after 24 hours). Replies to customers are free. Those charges are between you and Meta.
• Refunds. Subscription payments are not refundable once a billing period has started, except where the law requires. Customer refunds and chargebacks on your orders are yours to handle through your Paystack dashboard.
• Prices may change with at least 30 days' notice in the app. VAT or other taxes are added where they apply.

4. Your store and your responsibilities

• You own your catalog, customer data and brand. You give Selright a licence to store, display and process them only to run the service for you.
• Your product names, prices, stock, delivery fees and store policies must be accurate. The AI sells from what you enter; a wrong price in your catalog is a wrong price quoted to your customer.
• You fulfil the orders, deliver the goods, and deal with your customers' complaints, returns and refunds. Selright is a software provider, not the seller, a courier or a payment institution.
• You are responsible for your team members and riders, for keeping your login private, and for everything done through your account.
• You must comply with Nigerian consumer protection and data protection law for your customers, and tell them you use automated messaging where the law requires.

5. The AI sales rep

• The AI answers from your catalog, your delivery prices, each customer's own orders and the conversation so far. It is built not to invent prices, stock or delivery fees, never to give discounts or confirm payment, and to hand over to you when a customer asks for a person. It still makes mistakes sometimes, as any language model does.
• You can choose who answers (AI only, AI then your team, or your team only), name the rep, set its tone, pause it on any chat by replying yourself, and upload your own sales knowledge.
• Selright may learn from conversations on your store to improve your own AI's selling. We share an example with other stores only after a person has anonymised it, as described in the Privacy Policy. Your uploaded knowledge is never shared.
• You remain responsible for what is sold through your store and for honouring what the AI tells your customers within the limits above. Check your inbox regularly.
• AI replies are produced by third-party models (Google Gemini or OpenAI). Selright does not guarantee they are error-free, available at all times, or suitable for regulated advice.

6. Acceptable use

You may not use Selright to:

• message people who have not contacted your store or agreed to hear from you, or send bulk promotional messages that break Meta's WhatsApp Business and Commerce Policies;
• sell anything illegal in Nigeria or in the customer's country, including weapons, drugs, prescription medicines without authority, counterfeit goods, adult services, gambling without a licence, or fraudulent investment schemes;
• deceive customers about who they are talking to, what they are buying, or what it costs;
• collect card numbers, PINs or bank logins in chat, or run payments outside the Paystack checkout to avoid the platform fee;
• upload material you do not have the right to use, or knowledge that instructs the AI to mislead;
• probe, overload or interfere with Selright's systems or other merchants' data.

Selright may pause or suspend a store that breaks these rules, puts other merchants' WhatsApp standing at risk, or receives repeated complaints, with notice where practical. A suspended store's AI stops replying and its checkout links stop working until the matter is resolved.

7. Customers, riders and third parties

• A customer's purchase is a contract with the merchant, not with Selright. Payment is taken by Paystack under Paystack's terms.
• Customers can stop automated follow-ups at any time by replying "stop", and can ask for their data to be deleted at selrightapp.com/data-deletion.
• Riders and couriers use the tracking links as the merchant's agents. Loss, damage or delay in transit is between the merchant, the rider and the customer.
• WhatsApp, Messenger, Instagram and Telegram are provided by Meta and Telegram under their own terms. If they change their rules or suspend a number, Selright cannot override that, though we will help you recover where we can.

8. Data

How we handle your data and your customers' data is set out in the Privacy Policy, which is part of these terms. For your customers' personal data you are the controller and Selright processes it on your instructions; Selright is the controller for your own account data and for the running of the platform.

9. Availability, liability and indemnity

• We aim to keep Selright running at all times but do not promise uninterrupted service. Deployments, Meta or Paystack outages, and model provider limits can delay replies or payments. When the AI cannot answer, the chat is handed to you.
• To the fullest extent the law allows, Selright is not liable for lost sales or profits, for what the AI or a rider says or does, for your customers' chargebacks, or for indirect or consequential loss. Our total liability to you for any claim in a year is limited to the subscription fees you paid Selright in the 12 months before the claim.
• Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.
• You will indemnify Selright against claims arising from your products, your use of the platform in breach of these terms, or your breach of the law.

10. Ending the agreement

• You can cancel a paid plan in the app at any time; it runs to the end of the period already paid. You can delete your store and account at selrightapp.com/data-deletion.
• Selright may end the agreement for breach of section 6, for non-payment after the grace period, or if we stop offering the service, with 30 days' notice in the last case.
• On termination your data is deleted as the Privacy Policy describes. Sections 4, 5, 7, 9 and 11 survive.

11. Law, changes and contact

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes go first to good-faith negotiation, then to mediation, and failing that to the courts of Lagos State.

We may update these terms. We will show the new date here and tell merchants in the app at least 14 days before a material change takes effect. Using Selright after that date means you accept the change.